Privacy Policy

Last updated: October 09, 2024

This Privacy Policy outlines how Habitat Gym (“We”, “Our”, or “Us”) collects, uses, and discloses personal information in compliance with the Australian Privacy Act 1988 (Cth) and other applicable laws. By using our services or accessing our website, you agree to the collection and use of your personal information as described in this policy.

1. Collection of Personal Information

We collect personal information that is necessary for the operation of our gym and the provision of our services. The types of personal information we collect include, but are not limited to:

• Name
• Contact information (e.g., phone number, email address)
• Payment information (processed securely via third-party providers such as GoCardless)
• Health and fitness information (e.g., fitness goals, injury history)
• Usage Data (limited to email engagement through services like MailerLite)

We collect this information directly from you when you sign up for our services, interact with our staff, or use our website and related services.

2. Use of Personal Information

We use the personal information we collect for purposes including:

• Service Delivery: To provide personal training, gym memberships, and other services.
• Account Management: To manage your membership, bookings, and communication preferences.
• Payment Processing: To process membership payments and manage billing through secure third-party providers (e.g., GoCardless).
• Communication: To contact you about updates, promotions, or important information related to your membership.
• Email Marketing: To send you newsletters and offers, and to track your engagement with these communications (via MailerLite).
• Legal Compliance: To comply with our legal obligations and ensure the safety and security of our services.

3. Disclosure of Personal Information

We may share your personal information with third parties, including:

• Payment Providers: For the processing of payments and handling financial transactions.
• Email Providers: Such as MailerLite, to manage our email communications and track engagement.
• Service Providers: To facilitate the delivery of our services, such as IT support and data storage providers.
• Legal Obligations: Where required by law, we may disclose your information to comply with legal obligations or protect our rights.

We will never sell your personal information to third parties.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Personal data is stored securely on our systems and those of our service providers, which may include storage solutions located overseas.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Access and Correction of Personal Information

You have the right to access and request the correction of any personal information we hold about you. To do so, please contact us at the details provided below. We will take reasonable steps to correct any information that is inaccurate or outdated.

6. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. After that, we will securely destroy or de-identify your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze the performance of our services. You can adjust your browser settings to refuse cookies, though this may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available on our website, and significant changes will be communicated to you via email or other means.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• By email: jeannie@habitatgym.com.au
• By phone number: 0483 942 777